Return and Refund Policy

Return policy

We want you to be completely satisfied with your purchase. If not, here is our return policy:
Return period

You have 14 calendar days from the date you receive your order to request a return.

Return conditions

To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.
  • Personalized or custom-made products cannot be returned unless defective.

Return procedure

  1. Contact our customer service at [your email or form] indicating your order number and the reason for the return.
  2. Once your request is validated, you will receive return instructions.
  3. Return the product to the address provided. You are responsible for return shipping costs, unless we made an error or the product is defective.

Refund

After receipt and inspection of the returned item:

  • You will receive a refund via the original payment method within 7 to 14 business days.
  • Initial delivery charges are not refunded (except in the event of an error or defective product).

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the item and place a new order.